Marketing B2B: Stratégies et Digitalisation
Aucune carteCe cours explore les fondamentaux, stratégies et outils numériques du marketing B2B, ses différences avec le B2C, et l'importance des parties prenantes.
Definitions of Marketing
"Marketing is the economic and social mechanism by which individuals and groups satisfy their needs and wants through the creation and exchange with others of valuable products and services."- KOTLER ET DUBOIS
Le Marketing Direct (Direct Marketing)
The theory of relational marketing, called « marketing one-to-one », places the user at the heart of the relationship: the « consumer marketing ».
"Marketing is the economic and social mechanism by which individuals and groups satisfy their needs and wants through the creation and exchange with others of valuable products and services." »
Votre Marketing-Mix (Your Marketing-Mix)
Your strategy for success: position yourself in the market with yourproducts and/or services!
VOTRE PRODUIT/SERVICE
Your « solution »! Or how you distinguish yourself from the competition.
PRIX
Your pricing policy or how to achieve thehighest possible profit while remaining competitive.
PROMOTION
Your communication strategy or how to attract customer attention to the product/service.
PLACE
Your distribution policy or how the product/service reaches the customer?
Entre Stratégie et Opérationnel (Between Strategy and Operations)
Marketing stratégique (Strategic Marketing)
Sets marketing objectives (products, markets) for the company's market development, based on study and analysis results. Focuses on long-term orientations and decisions.
Marketing opérationnel (Operational Marketing)
Refers to all marketing techniques implemented in the short/medium term to achieve strategic marketing objectives. Includes promotional, advertising, and direct marketing actions.
Votre Stratégie Marketing BTB (Your B2B Marketing Strategy)
«B2B marketing strategy encompasses the commercial and strategic actions a company takes to sell products or services to a business client. The goal of B2B marketing is to develop a partnership-based business relationship between companies, suppliers, distributors, or business partners. The sales process is an integral part of B2B marketing..»
Economic stakes are increasing, leading to professional buyers rationalizing costs and ensuring product quality.
A client representing a very significant part of a B2B company's revenue is called a "key account".
In communication, B2B strategy involves the communication means used by employees of various companies (social networks, omnichannel strategy, etc.) for professional targets.
B2B marketing communication techniques are therefore specific.
Deux Approches Stratégiques Distinctes Entre BTB Et BTC (Two Distinct Strategic Approaches Between B2B and B2C)
MARKETING BTB | MARKETING BTC | |
Focus | 1. Focuses on business relationships between companies. | 1. Targets individual consumers. |
Goal | 2. Aims to establish durable links and meet specific professional client needs. | 2. Concentrates on satisfying individual needs and desires. |
Strategy | 3. Emphasizes added value, quality, and trust relationships. | 3. Relies on advertising, promotion, and public communications. |
Differences Entre BTB Et BTC Cible (Target Differences)
MARKETING BTB | MARKETING BTC | |
Audience | 1. Addresses professionals in a professional context: « buyers ». | 1. Addresses individuals in a private capacity: « consumer clientand/or user ». |
Size/Expertise | 2. Target is narrower, « limited » in number but highly specialized. | 2. Target is broader but less expert, with crucial differentiation needed due to many actors. |
Price Criteria | 3. Price becomes essential due to general quality and decisive pricing strategy. | 3. Price is an essential criterion due to general quality. |
Quantity/Product State | 4. Products can be sold in bulk, from raw state to more or less manufactured. | 4. Goods are primarily sold individually, and their price. |
Differences Communication
MARKETING BTB | MARKETING BTC | |
Information Needs | 1. B2B communication must provide very specific and targeted information to clients. | 1. Language is simpler and aims to remain accessible toclients. |
Client Role | 2. B2B marketing empowers clients due to high information needs, allowing them to meet needs while staying proactive. | 2. Individuals inform themselves via social networks, word-of-mouth, etc., and feel less need forpurchase assistance. |
Decision Process | 3. Complex decision-making process with a longer buying cycle and long-term relationships. | 3. Depending on the product, decision-making and/or buying cycle varies, with impulse purchases! |
Differences Gestion De La Relation Client (Customer Relationship Management Differences)
MARKETING BTB | MARKETING BTC | |
Personalization | 1. B2B relationships easily lend themselves to personalization, collaboration, and partnership. | 1. Knowledge of target is crucial (« user centric ») and enabled by data. |
Emotional Appeal | 2. B2B marketing increasingly seeks to evoke emotion in consumers with relevant positioning and strong branding. | 2. Differentiating communication today is based on emotion evoked by brand or product with strong storytelling. |
Relationship Duration | 3. Relationships are medium/long term, ensuring client satisfaction for loyalty and capitalizing on volume effect. | 3. Sense of belonging and/or creation of a strong-valued brand community contribute to retention and loyalty. |
Je Comprends Les Enjeux De La Digitalisation (Understandingthe Challenges of Digitalization)
Votre Stratégie Marketing Digital (Your Digital Marketing Strategy)
"Digital marketing strategy covers all marketing activities deployed online to connect with customers or prospects; the goals are to sell a product or promote a brand to a target audience; by increasing website visits, converting these visits into purchases, and building customer loyalty through regular interaction. This customer relationship management follows a different customer journey in B2C and B2B."
Votre Stratégie Marketing Mobile (Your Mobile Marketing Strategy)
"It encompasses all marketing techniques based on the use of mobile devices (primarily smartphones) and targeting individuals on the go. It's called mobile marketing or m-marketing.". »
Accompagnement Processus d'Achat Clientèle B2C (Supporting the B2C Customer Purchase Process)
Digital marketing strategy = Optimization of an accelerated buying journey.
Attract suspects.
Convert the most qualified leads without sales intervention (depending on offer positioning).
Accompagnement Processus d'Achat Clientèle B2B (Supporting theB2B Customer Purchase Process)
Digital marketing strategy = Lead generation destined to be connected with a sales representative « lead generation ».
Attract suspects.
Convert the most qualified leads « lead nurturing ».
Hand over to the sales team.
Je Comprends Les Enjeux Des Parties Prenantes (Understanding Stakeholder Challenges)
Optimisez Vos Réseaux (Optimize Your Networks)
The Stakeholder Theory by Freeman challenges Milton Friedman's view that acompany's sole purpose is profit for shareholders. Freeman argues that profit is a consequence, not a cause, and companies should focus on ALL people impacted by their activities (customers, employees, suppliers) to meet the needs of « stakeholders ».
Modèle Des Parties Prenantes (StakeholderModel)
The « CSR » model by Ed Freeman emphasizes responsibility to all stakeholders.
Principales Parties Prenantes Dans Le Secteur Du Sport (Main Stakeholders in the Sports Sector)
Any organization must determine how to best work with and satisfy stakeholders.Stakeholder analysis identifies and groups key stakeholders by levels of involvement, interest, and influence.
Key Actors in the Global Sports Industry:
Collectivities, Institutions, and Public Services
Members, Shareholders, Employees, Collaborators
Players, Participants, Personnel, Volunteers
Boards, Fans, Supporters
Communication and/or Event Agencies
Associations, Federations, and Unions
Suppliers (SMEs)
Funding Organizations
Commercial Partners
Press and Media
Additional Key Actors:
Private and non-profit sector services.
Public sector services.
Suppliers: equipment, transport, accommodation, food & beverage services, attractions, and events.
Intermediaries and clients: fans/spectators/participants themselves.
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